Tutorials - Support Tickets

Support Around The Clock is our value. Our knowledgeable supports team will attend to any question. Whenever the issue raised by your customer requires your consultation, ResellersPanel will send to you a ticket and debate with you on the respective matter until an optimal decision is found. We are flexible and responsible, and we will fully back up your private label hosting business. You can rely on our anonymous assistance and guarantee high-quality support services to your customers. Any technical question can be forwarded to us, as well as any reseller request for advice on marketing or sales issues. Check also our Examples section for more info.

CP Tutorials

Part 1: Store
1.1. Multiple Stores
Part 2: Private Label
2.1 Quick Controls
2.2 Store Settings
2.3 Domain Manager
2.4 Website Template
2.5 Marketing Tools
2.6 E-mails & News
2.7 Account Profile
Part 3: Hosting Services
3.1 Hosting Plans
3.2 Domain Pricing
3.3 Buy Hosting Account
Part 4: Administration Tools
4.1 View Clients
4.2 View Affiliates
4.3 Wallet Balance
4.4 Invoice Manager
4.5 General Statistics
Part 5: Remote Access
5.1 Remote Forms
5.2 Reseller API
Part 6: Support Tickets
6.1 Client Support
6.2 Reseller Support

Part 6: Support Tickets

6.1 Client Support
6.2 Reseller Support

6.1 Client Support

The flexibility of our system allows you to provide direct support to your existing customers. If for some reason you fail to answer a customer’s question, feel free to forward the issue to our outstanding technical customer support team for further investigation.

6.1.1 Open – All opened tickets that are still under processing/investigation will be listed here. If a new comment has not been added for 15 days, the ticket will be closed automatically.

6.1.2 Closed – All tickets that have been satisfactory answered to and closed will be listed in this subsection.

6.1.3 Total – This subsection stores all tickets, regardless of their status.

6.1.4 Not Answered – All tickets opened by your customers will go first into this subsection. A ticket will remain here for as long as you reply to it at least once. After that it will be moved to the ‘Open’ subsection.

6.1.5 RSP Not Answered – This subsection will store all tickets sent to you by our technical support staff and not responded by you yet.

6.2 Reseller Support

If you are searching for help, concerning the reseller side of your hosing business, this is the right section to visit. From here you can quickly open a reseller trouble ticket and send a help request to our outstanding technical support team. Within maximum one hour a technician will respond back to your issue.

6.2.1 Open - All tickets that are still under resolution will be listed in this section. If a new comment has not been added for 15 days to some issue, the ticket will be automatically closed.

Closed - All resolved/closed tickets will be listed here.

Total - This subsection will store all your reseller tickets, regardless of their status.

Open New Ticket – Here is the place to open a new ticket each time you need to send a request to our knowledgeable Support Around The Clock technicians. The ticket will be automatically transferred to the ‘Open’ subsection where it will await response from our support team.

Best Regards from ResellersPanel! We hope that you will have uniquely positive reseller hosting experience with us!