Examples - Client & Reseller Support
The ticketing system of ResellersPanel provides full 24/7/365 support for your web hosting clients. You, on your side, are also able to provide support to your clientele. Whenever a customer of yours has a question, he or she can address you first, and if you are not able to sufficiently assist to the questioned issue, you can forward the ticket to our supports department. You, as a private label reseller, can also open a ticket to our ResellersPanel team and await co-operation. Any matters, irrespective of their essence, are to be responded within 1 hour. See also our Tutorials section for further details.
Resellers CP Examples
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Part 6: Support Tickets
6.1 Client SupportExample: If a client of yours has contacted our RSP supports staff, however an issue has arisen that needs your permission/consultation/or advice, the ResellersPanel supports team will send a ticket to you explaining what exactly is the desire/problem of your customer. To check for any such new tickets sent to you by ResellersPanel, simply open the ‘RSP Not Answered’ section.
6.2 Reseller SupportExample: If some issue has arisen with a client of yours that you cannot resolve yourself and need to put it to the attention of our outstanding technical support team, or you simply need to ask a question about our reseller hosting programs or your reseller account settings, in this case quickly go to the ‘Open New Ticket’ section and send us as many details as you can about your issue in the enquiry. |
