The Resellers Ticket System is now an integral part of the Resellers Control Panel. A new section called Support Tickets has been added to the main menu on the left side of the Control Panel. If you are searching for help, then this is just the right place.
The Resellers Ticket System has two sub-sections: Client Support and Reseller Support. The Client Support section has been added in order to allow you to provide direct support to your existing customers. This is a feature that some of our resellers requested as they would like to maintain total control over their web hosting business. The Reseller Support section allows you to request help from our outstanding technical support team by opening a ticket directly from your Resellers Control Panel.
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NOTE: The 24/7 technical support to your customers will continue to be our responsibility. However, when you create custom hosting plans using the Liquid Plan Builder and choose the Own Customer Support option, you will be required to provide support to all customers of yours who order such a custom plan. All tickets opened by these customers, will be received in the Resellers Ticket System. You will have 15 days to reply to them. After that period of time they will be closed automatically. If a question cannot be answered, feel free to forward it to our outstanding technical support team. |
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