Support Services Manager

Support Services Manager is the last application that completes the long list of customer support softwares provided by Fantastico De Luxe. It is PHP-based and requires a MySQL database to store information. It includes a ticketing system and a knowledge base that will provide good customer relations management for your business.

Nowadays it is simply unthinkable for a business to prosper and thrive without proper customer support and customer relations management. That is why Support Services Manager is a valuable application that will enable you to have both a ticketing system and a knowledge base on your site. The knowledge base is very efficient since it allows customers to find answers to their questions and solutions to their problems on their own. Usually that will be faster for the client instead of waiting for the support agent to reply and at the same time it will reduce the work load on the support team allowing you to minimize costs for support. The ticketing system is suitable for communication with clients regarding more complex problems and it allows easy issue tracking. Combined they will guarantee a better customer support service and increased customer satisfaction.

The powerful application is available with the shared cPanel hosting packages and Dedicated Servers or Virtual Private Servers with cPanel control panel installed. You can set it up with just a few clicks and no additional charges using the free scripts installer.