Help Center Live

Help Center Live is another useful application for customer support that is provided by Fantastico De Luxe. This all-in-one software will allow you to communicate with your clients in real time via the Live Chat as well as offer them an FAQ knowledge base and online ticketing system for complete customer support and satisfaction.

Help Center Live is equipped with many powerful features that make customer support easier, more effective and ultimately boost your business through increased customer satisfaction. The Live Chat component has an abundance of professional features that will ensure a better customer support service. Starting with the ability for unlimited live chat operators and department representatives that can take incoming requests for chat as well as initiate chat with website visitors themselves. Each operator can use the canned messages for faster responding to customer inquiries. There is visitor monitoring that provides information for each visitor along with footprint tracking. Chat transcripts are also available. The other two components of Help Center Live provide additional methods for customer support. The ticketing system is application for more complex issues or simply for customers that do not wish to communicate in real time. The FAQ on the other hand may eliminate the need for contacting customer support at all thus providing even faster assistance without further using company resources.

The powerful Help Center Live application is waiting for you in every shared cPanel hosting package or Dedicated Server and Virtual Private Server with cPanel control panel installed. You can set it up with just a few clicks using the free scripts installer, complete free of charge.