Crafty Syntax Live Help

Crafty Syntax Live Help is a live chat application for customer support that is provided by Fantastico De Luxe. It is a great PHP-based open-source software that requires a MySQL database to store information. It provides the solution for immediate customer interaction that will boost your sales and increase customer satisfaction.

There are two major components that make up Crafty Syntax Live Help - the management interface used by the operators and the end user interface where customers type their questions. The management interface has many useful features like canned messages, referrer and page tracking. Operators are able to view what customers are writing in real time as they are typing. There is an option for multiple chat sessions along with the ability for chat initiation from support agents and also to push URLs for customers to view. Chat transcripts are available as well as the ability to leave messages when live chat is offline. Various sound alerts are available as well. Another handy feature is the ability to create your own questions that will appear on the end user interface.

You can set up this powerful application with just a few clicks using the free scripts installer, absolutely free of charge, using the cPanel control panel of Dedicated Servers and Virtual Private Servers along with all cPanel reseller packages.